Refund Policy

At SKY, we are committed to providing high-quality, CPD accredited professional development courses from The British School of Excellence, London, UK. Your satisfaction is important to us, and we strive to ensure that you have a positive learning experience. Please read our refund policy carefully to understand your rights and responsibilities.

1. Eligibility for Refunds
- Refund Request Period: You may request a refund within 14 days of your course purchase, provided you have not accessed more than 20% of the course content.
- Course Content Access: If you have accessed more than 20% of the course material, you are no longer eligible for a refund.

2. How to Request a Refund
- Submit a Request: To request a refund, please contact our customer support team via email at freeafricainc@gmail.com or phone at 07085252344.
- Required Information: Include your full name, course title, purchase date, and reason for requesting the refund in your communication.

3. Processing Refunds
- Review Process: Once your refund request is received, our team will review your case to ensure it meets our refund eligibility criteria.
- Approval and Timeline: If your refund is approved, it will be processed within 10 business days. The refunded amount will be credited back to your original method of payment.
- Notification: You will receive a confirmation email once the refund has been processed.

4. Non-Refundable Items
- Course Bundles: Refunds are not available for courses purchased as part of a bundle unless the entire bundle is eligible for a refund.
- Discounted Courses: Courses purchased at a discounted rate may have different refund terms. Please refer to the specific terms provided at the time of purchase.

5. Technical Issues
- Access Issues: If you experience technical issues that prevent you from accessing the course, please contact our support team immediately. We will work to resolve the issue as quickly as possible.
- Refunds for Technical Issues: If we are unable to resolve the technical issues within a reasonable timeframe, you may be eligible for a full refund regardless of the amount of course content accessed.

6. Course Content Changes
- Content Updates: We regularly update our courses to ensure they remain relevant and up-to-date. If a significant change to the course content negatively impacts your learning experience, you may be eligible for a refund or course credit.

7. Contact Us
For any questions or concerns regarding our refund policy, please contact us at:
- Email: freeafricainc@gmail.com
- Phone: 07085252344
- Live Chat: Available on our website during business hours

We value your commitment to learning with SKY and aim to provide the best possible experience. If you are not completely satisfied with your course, please reach out to us, and we will do our best to address your concerns.